We focus on the 3 P’s: People, Process, and Product

 

​We focus on these 3 P’s because it leads to the BIG P, PROFITS!

 

People: Owners, Employees, Customers, Vendors.  We will treat them all with the equal importance.  We will provide clear and concise communications, honest and caring feedback or input, and transparent decision making.

 

​Process: Operational excellent is a key foundation of all our processes.  What does operational excellent mean?  It means creating documented, repeatable, measurable and easy to follow operational processes.  We strive to provide the highest level of accountability to all our job functions with measurable and actionable assessments.   Operational process which includes: revenue management, customer acquisition, expense management, marketing, and reporting.  

 

Product: Let’s face it self-storage isn’t rocket science and it is just a metal box, however, every market is different. What works in San Francisco won’t work in Waco Texas.  We will adjust and adapt to your market.  “You have a nice day Y’all and thank you ma’am”, will be just as common as, “Thank you”.   We will adjust your price models, Good, Better, and Best models if needed.  Anything you need we will provide it for you.